Privacy Policy

October 5th, 2022

This is to help the users and visitors of Borivali Healthcare Center understand how we collect, use, and share your data to improve your experience with us, on the website and otherwise. We are committed to protecting your data and privacy to the best of our abilities. We do so while abiding by the laws governing this, including The Information Technology Act, 2000 - Section 43A and The Information Technology Rules (Reasonable Security Practices and Procedures and Sensitive Personal Information), 2011.

DATA PROTECTION

The security of your data is essential to us. To ensure your data is safe, we have emplaced a system of standard practices. It includes password protection and encryption of the collected data. People at BHC have access to information only on a need-to-know basis. With your agreement to this policy, it is understood that the internet cannot be entirely secure. BHC cannot be held liable for any security breach or unintended data disclosure.

HIPAA COMPLIANCE

At BHC, we comply with the standards established by the Health Insurance Portability and Accountability Act of 1996. The act encompasses new standards for maintaining confidentiality by the hospital, security provided to patients by caregivers, and safe transmission of healthcare information across various departments. With these standards, HIPAA impacts the everyday functioning of BHC by simplifying processes for every department of the hospital.

USAGE OF COOKIES

In order to use certain services and to discern information effectively, we may require your personal information, such as your name, phone number or email address. To help make your process more accessible and deliver convenience, we use cookies to save your information for future use. The cookies will be used or stored on your device only after clickable consent from the user. You can choose to turn off cookie usage by altering the browser configurations on your device. However, please note that doing so may hamper your experience of using the website, and some features may become unavailable to you. We may also use certain third-party tools to give you a seamless experience across all devices and browsers. Please be informed that the third-party tools abide by a privacy policy independent of ours.

THIRD-PARTY ASSOCIATIONS

In an attempt to ease the process and offer a seamless experience to you, we make use of one or multiple third-party services. It is agreed and understood that the references to such third-party services do not imply affiliation or endorsement.

COLLECTION OF INFORMATION

During the course of your visit to our website, we may collect the following information: name of the patient and caregiver and doctor, date of birth, age, gender, phone number, email ID, residential address, medical records (physical, physiological, mental health), biometrics, genetic data, sexual orientation, transgender and intersex status, if applicable, caste, tribe, religious beliefs, political affiliation, financial information (credit card or debit card number or other sources used for making payments), unique login ID and password, records of interactions on or via the BHC website, patterns and frequency of usage of the BHC website.

USAGE & STORAGE OF YOUR DATA

The information collected may be used for multiple purposes. We store the data collected for a period of three years, as is required by the law. Some of the ways we use the data are listed below:

  • To ensure improved and personalised service
  • To better understand or study a case or analyse the scope of the study
  • To keep you updated and approach you for further course of action
  • To share information with the next medical professional or company, as required
  • To exercise our rights for any or all legal implications

METHODS OF INFORMATION COLLECTION

We collect your personal information consensually when you:

  • Use our website
  • Fill registration form
  • Create an account
  • Provide details as specified on the website, or to our representatives
  • Receive our services
  • Allow access to other websites
  • Allow usage of cookies

PRIVACY CARE FOR MINORS & CHILDREN

The website is built to be used by people of or above 18. For minors and children accessing the BHC website, it is advised that they do so under the supervision of their parent, guardian or an adult. We also suggest adults ensure parental lock on devices and browsers to enable a safe environment for minors browsing the internet.

CHANGING OR UPDATING USER INFORMATION

The possibility of feeding incorrect information mistakenly has not been ruled out in our system. To help you get the best result, we offer the option to update the information shared with us. You can extend or withdraw consent to any shared information with BHC. The final decree lies with BHC to understand and fulfil your request, as deemed best by the relevant authority. Write to us at the below-mentioned email id referencing the concern.

DISCLOSURE OF INFORMATION

BHC will protect the information collected. However, we may need to disclose it from time to time for several reasons, including but not limited to the following:

  • To provide you with better care
  • To evaluate the care provided to you at BHC
  • To analyse the care offered to you by our doctors, nurses or other medical practitioners
  • To understand the scope of services currently being offered, identify new services, or eliminate existing services
  • To help your health care or insurance provider in clearing your bills
  • To help staff caring for you, outside experts and students, in studying the case for improved solutions (without sharing information that identifies your individuality)

PROVIDING CONSENT

It is agreed that you consent to the usage, storage, disclosure and transfer of your information when you provide us with your personal information or you avail of our services. Your information will be used as per the provisions of this Privacy Policy and the mentioned amendments only. When done so, it shall not be misused or cause any wrongful loss to you. If we need to share your information with any party not mentioned in the policy, it shall be done so after seeking your acknowledgement and explicit consent. It must be noted that BHC will not liable for any loss that may occur in such a case. In order to protect your information and privacy, it is stated and agreed that BHC will remain the sole owner of the data collected. Selling, renting or disclosing your information to a third party is neither of our interest nor practised. If required by law, for the purpose of investigation, or if we suspect any involvement of harmful or illegal conduct, we may extend the information to the designated authorities. Such a step will be taken by BHC only to: comply with the legalities of the process, to protect BHC and the people involved, to defend our rights, to defend the properties of our customers, to prevent and avoid any fraud, and to ensure appropriate usage of information devoid of abuse and unauthorised access.

Borivali Healthcare Center reserves all rights to tweak or update this privacy policy at any time. However, any changes to the policy will not change your rights or access to the website and services. We will execute the changes after receiving your consent. You can find the time and date of the last update of this policy on the same page. We also allow you to access the archives of the policy here. <link> In case of considerable changes affecting your usage of the website and services at BHC, you will receive an intimation via any of the chosen modes of communication.

Please report any case of any suspicious or unauthorised activity on your account by intimating us via email. If the said case causes any loss, you shall be liable to indemnify BHC and any of its partners involved. To resolve grievances, address issues or raise concerns, write to us at admin@borivaliheatlthcare.com